Privacy Policy

1.1 Information You Provide

• Contact Information: Name, email address, phone number, company name, job title
• Project Information: Project requirements, technical specifications, business objectives
• Payment Information: Billing address, GST number (processed securely through third-party payment processors)
• Communications: Emails, messages, support tickets, meeting notes

1.2 Client Project Data

• Source Code: Code repositories, documentation, technical assets provided for development
• Business Data: User data, analytics, business logic shared for project implementation
• Credentials: API keys, access tokens, login credentials (encrypted and stored securely)

1.3 Automatically Collected Information

• Usage Data: IP address, browser type, device information, pages visited
• Cookies: Session cookies, analytics cookies, preference cookies
• Log Data: Access logs, error logs, performance metrics

We use collected information for the following purposes:

• Service Delivery: To provide software development, AI automation, and consulting services
• Project Management: To communicate about projects, deliverables, and timelines
• Quality Assurance: To test, debug, and improve our services
• Billing & Payments: To process invoices and payments
• Legal Compliance: To comply with Indian IT Act, GDPR, and other applicable laws
• Security: To detect and prevent fraud, unauthorized access, and security threats
• Marketing: To send newsletters and service updates (with your consent, opt-out available)

3.1 Service Providers

We may share data with trusted third-party service providers:

• Cloud Hosting: AWS, Azure, Google Cloud (for infrastructure)
• Payment Processing: Razorpay, Stripe (for secure payment handling)
• Analytics: Google Analytics (for website usage analysis)
• Communication: Email service providers, video conferencing tools

3.2 Legal Requirements

We may disclose information if required by law, court order, or government request.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.4 No Sale of Data

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

We implement industry-standard security measures to protect your data:

• Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Role-based access, multi-factor authentication
• Secure Development: Code reviews, security testing, vulnerability scanning
• Regular Audits: Security audits and penetration testing
• Employee Training: Security awareness and data protection training
• Incident Response: Documented breach notification and response procedures

• Active Projects: Data retained for the duration of the project plus 90 days
• Completed Projects: Project data retained for 3 years for support and legal purposes
• Marketing Data: Retained until you opt-out or request deletion
• Legal Requirements: Some data may be retained longer to comply with tax, accounting, or legal obligations
• Deletion Requests: Data deleted within 30 days of verified deletion request (subject to legal retention requirements)

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal retention)
• Right to Restriction: Limit how we process your data
• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing for marketing purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, contact us at info@wipzent.com

We operate from India and may transfer data internationally:

• EU/UK Clients: Data transfers comply with GDPR using Standard Contractual Clauses (SCCs)
• Cloud Services: Data may be stored in data centers globally (AWS, Azure, GCP)
• Safeguards: We ensure adequate data protection measures for all international transfers

We use cookies and similar technologies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics to understand website usage
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

In the event of a data breach affecting your personal information:

• We will notify affected individuals within 72 hours of discovery
• Notification will include nature of breach, data affected, and remediation steps
• We will report to relevant authorities as required by law (GDPR, Indian IT Act)
• We will take immediate steps to contain and remediate the breach

Our services are intended for businesses and individuals 18 years or older. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. For material changes, we will notify you via email or prominent website notice.

This Privacy Policy complies with:

• Indian IT Act 2000 and Information Technology (Reasonable Security Practices) Rules, 2011
• EU General Data Protection Regulation (GDPR) for EU/UK clients
• Indian Contract Act 1872